You might be curious to know: Did my client receive their gallery email? Did their digital download email get delivered successfully? Have my clients opened the emails I sent them about their photos?
You can see all of the following details about an email that's been sent about (or through) a specific Collection or Gallery:
email address
date/time the email was sent
whether or not the email was successfully delivered (and opened!)
whether or not the client clicked the button inside the email
why an email may not have been delivered correctly
plus, a preview of the email that was sent!
1. Navigate to the Analytics for your Collection
First, you'll want to navigate to your Collection Analytics in order to view the Email History log. To do that, go to your Collection and then click on Analytics in the top right of your Collection.
2. Click on "Email History"
Head over to the Email History page to view the Email History log, a table that will give you all of the details about the emails pertaining to that Collection.
3. Check out the Details of Each Email Sent
Each line contains a different email that has been sent for that specific Collection. Here, you can see the recipients email address, the gallery the email pertains to, the email's subject line, and more.
STATUS
In the Status column, the most recent activity that's been taken on the email is shown. For example, if the recipient opened the email, "Opened" will show here. If the email was Delivered but not yet opened, "Delivered" will show here.
You can hover your mouse over an individual colored rectangle in the Status column to get the date/time of the most recent activity. For example, this email was delivered on May 14, 2025 at 9:59am:
Possible Statuses include...
Sending (the email is being sent)
Delivered (the email has been successfully delivered to the recipient's inbox)
Clicked (the recipient has clicked a button inside the email)
Failed (the email was not sent successfully)
When an email shows as Failed, you can hover over it to get more information about why it failed. This can help you identify why an email didn't reach your client.
For example, here, the email address does not exist:
If your email shows as Delivered (but not Opened), it means the email was correctly delivered to the recipient's email client. If your client is unable to find the email, have them search their Spam folder (and with Gmail, their "Promotions" or "Social" tabs). Unfortunately, CloudSpot cannot control where the email lands, but the Delivered status can help you rest easy that the email did in fact land in your client's email somewhere!
As always, if you have any questions or need additional help, feel free to contact our team by clicking the chat bubble in the lower right-hand corner of your account. We're always happy to help! :)
