Consistent Failed Uploads

*Firefox users will experience a 4-5x slow upload speed than other users on a different browser.*

**There is a known upload issue for Mac OSX Sierra users using version 1.2.2 of CloudSpot or older, please update and the issues will be resolved**

Also, your Energy Saver preferences may be interfering and interrupting uploads if you have your computer set to go to sleep after a set period of time. Having your display go to sleep will not affect uploads, however, your upload will timeout if your computer goes to sleep. 

For Mac's, in your System Preferences > Energy Saver settings, make sure you have the box checked for "Prevent computer from sleeping automatically when the display is off"

Slow Upload Speeds

The first step to see what might be causing slow upload speeds would be to check your current internet connection.

We recommend using to get a baseline on your upload speeds.

Here is an example of a good speed; you can see how the connection is very smooth and constant.

Here is an example of a not-so-good speed. You can see here that the upload speed is choppy, slow, and unreliable. This will cause issues when trying to upload images.

Your internet speeds will vary based on your Internet Service Provider (ISP) and their bandwidth in your location. You'll want to see a smooth line like this graph above instead of several choppy peaks and valleys. Also, the file sizes and total amount of images you are uploading will also affect total upload time.

If after verifying your connection you see that your uploads are going slower than expected, feel free to reach out to us at [email protected] and we can do our best to assist!

*NOTE* Any disruptions/throttling/timeouts in your connection to CloudSpot's upload servers will result in images appearing as "failed" for your upload. But don't worry, once all of your images in that collection have uploaded, you'll be able to immediately retry those failed images!

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