Switching to a new gallery provider can feel like a huge task, but we've got your back!
Our top priority is to ensure that your transition to CloudSpot smooth and stress-free. We're excited to offer a gallery migration service that's designed to make your move to CloudSpot completely effortless.
How to Sign Up
First, you will need to have an account on CloudSpot and be on an upgraded plan to ensure we have enough storage for your galleries. If you've already completed those steps, fill out the form linked below!
As soon as your request is received, we'll take a look at your account and get in touch to confirm your migration request and any other important information.
Note: If you haven't had a chance to review our plans and pricing yet, you can do so here.
✨ Frequently Asked Questions ✨
What services can you migrate from?
We currently offer migration from Pass+, PicTime, Pixellu, Pixieset, ShootProof, and SmugMug. If you're using a different gallery service, we encourage you to fill out the migration form anyway so we can review your account and let you know if migration is possible.
How many galleries can I migrate?
With Pass+ and PicTime, we can migrate any galleries from the last year for free. Archived galleries can be migrated for $1 per gallery.
For other services like Pixellu, Pixieset, ShootProof, and SmugMug, we offer free migration for up to 75 galleries. For additional galleries over 75, we charge $1 per gallery for migration.
How long will my migration take?
We know you're excited to have your galleries on CloudSpot, so we'll do our best to migrate them as quickly as possible! The amount of time needed for migration can vary depending on factors like our current migration queue, as well as the number and size of galleries being migrated. We aim to have everything done within 4-6 weeks of receiving your request. If we think it may take longer, we'll reach out to let you know.
Will you let me know when my migration has been completed?
Our team will notify you when your migration is complete! We won't delete images or galleries from the account with your previous provider, so there's plenty of time to review your Collections on CloudSpot before canceling your previous subscription.
How do I recreate my Galleries on CloudSpot?
For any Collections where you want to recreate Galleries for clients, you can choose a cover image that fits best and quickly create a new Gallery using our Gallery Presets!
How am I charged for additional galleries?
If you opt to migrate additional galleries, we'll provide you with an estimate of the added cost after reviewing your account. After we've created placeholders for your galleries on your account, we'll send you the final total and charge your card on file accordingly. We'll keep you in the loop every step of the way to ensure there are no surprises.
I have two CloudSpot accounts that I want to combine. Can you migrate images from one CloudSpot account to another?
For assistance with an internal migration, please reach out to our support team directly. We'll be more than happy to help out!
If you have any questions or need additional help, feel free to contact us in the chat bubble in the lower right-hand corner of your dashboard. We're always happy to help!
