Understanding Coverage Payments

A coverage payment occurs when your markup is not sufficient enough to cover the Cost of Goods Sold (COGS) associated with an order, or your client uses a discount code that makes the total they pay at checkout less than the COGS owed to the lab.

So the order can go through, your card on file is charged for any remaining lab costs. This charge will be identified as a coverage payment on your statement.

Note: If a coverage payment fails, your client's order will not go through. If your client is having trouble placing an order, you can always reach out to us via the chat bubble in the bottom right-hand corner, or email us at [email protected] so we can help identify the cause of any failed orders.

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