What are ACH payments?
When paying their Invoice, clients have the option to pay with a credit card or via ACH - a payment submitted directly from their bank account.
Because we offer a 2-day payout schedule for all payments, you don't have to wait for the entire payment process to be completed before accessing your funds, regardless of if your client pays by ACH or credit card. 🎉
What happens if an ACH payment fails?
While rare, ACH payments do have the possibility to fail. This could be due to insufficient funds in the account the payment is coming from, or an issue with the bank. If an ACH payment fails, any deposited funds will be pulled back from your account.
If there is a balance available in your Stripe account, we will prioritize using that balance to cover the failed payment. In cases where the Stripe account balance is insufficient to cover the full amount, the remaining funds will be deducted from your connected bank account.
How do I know an ACH payment has failed?
You will receive an email notification if your client's ACH payment fails. The status of their Invoice will return to 'Unpaid' or 'Past Due'. In the Invoice details, you will also see that the payment status has changed to 'Failed'.
How does my client resubmit payment?
Your client will also receive an email notifying them of the failed payment. They will be able to make a payment again through the same Invoice link, so there's no need to resend the existing Invoice or create a new one!
If you have any questions or need additional help, feel free to contact us in the chat bubble in the lower right-hand corner of your dashboard. We're always happy to help!
