If you need to refund an invoice payment, you can easily do that right from your account in CloudSpot!
You can get to an Invoice payment by clicking on the Invoices section in Studio, then clicking on the Invoice you need to refund.
You can also access an Invoice that's been assigned to a Project by clicking on the Project, then scrolling down to the Invoice.
Viewing the Invoice, scroll down to the Payment History, and click on the drop-down arrow next to the payment status on the payment you want to refund. Here you will see the Refund Payment button. When refunding a payment, you have the option to issue a full refund or a partial refund:
Click Issue Refund when you're ready to initiate the refund!
💰 Refund FAQ 💰
Are refunds immediately processed?
Yes. However, if a payment is still processing or is still in transit from your client’s bank, a refund can be initiated/accepted but will be in a 'pending' status until the payment has been fully settled.
Is there a time limit on when I can process a refund?
Credit card payments can be issued at any time. For ACH payments, refunds are available for 180 days after the payment was made.
If I refund a credit card payment, does my client receive the convenience fee back?
Refunding a credit card payment does not refund the 2% convenience fee that the client paid at checkout.
If I refund an invoice payment, is the 2.5% transaction fee refunded to me?
The transaction fee will not be refunded if you refund a payment to your client. However, you can opt to deduct this fee from your client's refund by issuing a partial refund.
Because the fees aren’t refunded, does my client receive their full amount paid back on an ACH payment?
Yes, you can refund the full ACH payment back to your client, but the 2.5% transaction fee will not be refunded back to you.
If your Stripe balance is $0 at the time of the refund, your connected bank account will be debited to cover the difference.
If you have any questions or need additional help, feel free to contact us in the chat bubble in the lower right-hand corner of your dashboard. We're always happy to help!
