You can easily cancel and refund (if applicable) a client's booked time from within the mini-session.
Cancel a Booking
To cancel a booking, click on the mini-session to view the time slots. Find the client you need to reschedule, and click the three dots located on the right-hand side. Click Delete Booking.
You'll then be asked to confirm the deletion:
Once the booking has been deleted, your client's information will be removed from the mini-session and that time slot will be available for other clients to book!
Refund a Payment
If a payment was required to book, that can be refunded to your client prior to or after deleting the booking. While your client's information is removed after the booking is deleted, payment records will still be visible under the time slot.
To refund a payment, expand the Payment Details and click Refund Payment.
A new record of the refund will be created for your reference:
✨ Booking Refund FAQ ✨
Does my client receive a notification when their booking is canceled?
Clients will receive an email notification of their refund. Your client does not receive email notifications for booking cancelations or edits, so make sure to follow up with them to confirm those changes!
Are refunds immediately processed?
Yes. However, if a payment is still processing or is still in transit from your client’s bank, a refund can be initiated/accepted but will be in a 'pending' status until the payment has been fully settled.
Is there a time limit on when I can process a refund?
Credit card payments can be issued at any time. For ACH payments, refunds are available for 180 days after the payment was made.
If I refund a credit card payment, does my client receive the convenience fee back?
Refunding a credit card payment does not refund the 2% convenience fee that the client paid at checkout.
If I refund an invoice payment, is the 2.5% transaction fee refunded to me?
The transaction fee is not refunded when you refund a booking payment to your client.
Because the fees aren’t refunded, does my client receive their full amount paid back on an ACH payment?
Yes, you can refund the full ACH payment back to your client, but the 2.5% transaction fee will not be refunded back to you.
If your Stripe balance is $0 at the time of the refund, your connected bank account will be debited to cover the difference.
If you have any questions or need additional help, feel free to contact us in the chat bubble in the lower right-hand corner of your dashboard. We're always happy to help!
