We've all experienced it before - a client accidentally chooses a print size that doesn't fit the image. 🙈

You don't want your client to receive a badly cropped print, so how can you fix it? Thanks to Photoshop's generative expand tool, there's no need to cancel the order and ask your client to choose a different print size. You can easily adjust the image to fit their selected print size with just a few clicks!

When an order is placed through a Catalog with Order Review enabled, it will go to a Pending Orders section in your Store. In this example order, we can see that the chosen print size is not wide enough to fit all of the subjects within the print area:

Let's get it fixed! 💪

Using the Order Actions menu, click Download Images to quickly get the image(s) you need to make adjustments to:

Next, open Photoshop and select the image from your files.

In Photoshop, select the Crop tool:

With the Crop tool selected, you can start expanding the background of the image. Simply click and drag on the side you need to expand, then click Generate.

Depending on how the image was cropped, you might need to extend either the top/bottom or the sides. In this instance, we're looking to add a bit of space to the bottom to ensure that all subjects fit within the 8x10 print.

Once you've finished making your adjustments, press Command + Shift + E (Mac) / Control + Shift + E (Windows) to merge the Generative Expand layer:

Then save the file by clicking File > Save:

Back in your account, select Replace Image and upload the new file.

The new image allows all the subjects to fit into the print! 🎉