Cancelling an Order Statusย 

Visit your Store Dashboard > Orders section and click on the order status to show the dropdown of available status options.

Select the "Cancelled" status. This will help keep things organized for your own internal management.

Refunding a Client's Order

**You can issue a full or partial refund on any order placed and your client should receive those funds back to their account within 5-10 days.**

To refund a client, you will need to log in to your Stripe account.

You can access your Stripe Dashboard by clicking on the "Edit Stripe" button in your Store > Payment Options section or visit Stripe's login directly here.

Go to the Payments section and find the payment you'd like to refund.

Click the "..." option to expand the dropdown and select "Refund Payment"

**NOTE: Stripe allows you to issue a refund up to 90 days after the initial purchase**

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