If there are any issues regarding prints or products received by your clients, please reach out to us here at CloudSpot ([email protected]) directly and we can investigate in conjunction with the related print lab.
In some cases, if the order has not yet been printed or shipped by the lab we may be able to intercept it in time, but it is on a case-by-case basis.
If the order has already been printed, the order may still be stopped. However you may still be charged for the cost of goods sold.