Which print lab is used to fulfill my CloudSpot print orders?
We have partnered with White House Custom Color, Miller's, and Mpix for Auto Fulfillment orders. Their reputation, turn around time, and quality are amazing! Feel free to read more about each lab below:
Who do I contact if I have a question about a print order?
After a print order has been placed, any questions should be directed to CloudSpot's customer service team. You can reach out via Chat or email ([email protected]).
How do I get paid by CloudSpot for all of my sales?
When you connect Stripe in the Payment Options section in your CloudSpot Store, any sales will immediately be sent to your Stripe account!
With the exception of your first order processed by Stripe, which takes 7 business days, all subsequent Stripe payouts to your bank account occur on a 2 day rolling basis. (**CloudSpot does not store any of your personal banking information**)
Do my clients see my invoice in their package when their prints/products arrive?
No, your clients will not see your invoice for what the lab charges you for prints or products.
How do taxes work with print sales?
In your Store you will set your applicable country and regional tax rates. You are responsible for collecting and paying all federal and state taxes on the prints/products you sell.
I don’t live in the US, can I still sell prints/products with CloudSpot?
Yes! When you connect your Stripe account, you will be able to process gallery sales if you operate your business out of any countries listed below (they are constantly adding more, too!).
🇦🇺 Australia 🇺🇸 United States 🇨🇦 Canada 🇦🇹 Austria 🇩🇰 Denmark 🇧🇪 Belgium
🇫🇮 Finland 🇩🇪 Germany 🇫🇷 France 🇭🇰 Hong Kong 🇮🇪 Ireland 🇮🇹 Italy 🇯🇵 Japan 🇱🇺 Luxembourg 🇳🇴 Norway 🇳🇱 Netherlands 🇸🇬 Singapore 🇳🇿 New Zealand
🇪🇸 Spain 🇵🇹 Portugal 🇸🇪 Sweden 🇨🇭 Switzerland 🇬🇧 United Kingdom 🇧🇷 Brazil 🇲🇽 Mexico 🇮🇳India
Visit here for info about creating an account with Stripe
While our partner labs are based in the US, you can still use Custom Fulfillment to fulfill orders at a print lab that's local to you. If you'd like to use Auto-Fulfillment, WHCC does support international shipping. We are looking to expand our network of partner labs to support our users outside of US, so feel free to reach out with any recommendations for print labs local to you!
Does CloudSpot take a percentage of my print sales?
We take exactly 0% of all of your profits for Auto-Fulfilled lab orders on all paid plans!
Like most credit card processors, Stripe has a fee of 2.9% + .30 per transaction, so you will see that deducted from your payouts for any sales you make through a client gallery.
15% CloudSpot commissions apply to any Custom Fulfillment and/or Digital product orders for photographers on the Free Plan. Upgrade to a paid plan to take advantage of 0% commission! Visit our pricing page to learn more
Can I fulfill and ship print orders myself?
Yes! You can create a Custom Fulfillment Catalog to see anything you'd like. (learn more here)
Do I have the ability to create different price sheets for different clients?
Definitely! You can create as many pricing Catalogs as you’d like and control which prints and products are available to your clients.
Will I know when my orders have shipped?
Yes! You can track the status of any order within your CloudSpot Store! Learn more about tracking orders.
Other Help Center Articles:
If I enable watermarking in a gallery, will prints ordered from that gallery be watermarked as well?