The 411 About Print Sales

Most commonly asked questions on selling with CloudSpot

Gavin avatar
Written by Gavin
Updated over a week ago

Looking to learn more about sales on CloudSpot? Well, you've come to the right place! We've put together our most common questions in one place to make things easier for you. โœจ

Which print lab is used to fulfill my CloudSpot print orders?

For Auto Fulfillment, we are partnered with White House Custom Color, Miller's, and Mpix. Their reputation, turnaround time, and quality are amazing! Feel free to read more about each lab below:

Who do I contact if I have a question or need to cancel a print order?

Any questions can be directed to our support team. You can reach out over chat or email ([email protected]).

Any order cancelations need to be handled by our team. If you need to cancel an order that has already been submitted, please reach out right away.


How do I get paid by CloudSpot for all of my sales?

If you connect your Store through Stripe, all payouts will be deposited to your linked bank account on a 2-day rolling basis.

Keep in mind that your first order payout can take up to 7 business days to process as Stripe establishes a connection with your bank.

*CloudSpot does not store any of your personal banking information.

Do my clients see my invoice in their package when their order arrives?

No, your clients will not see your invoice for what the lab charges you for prints or products.

How do I collect sales tax on Store orders?

If you are based in the US, you can take advantage of Automated Taxes. ๐Ÿ™Œ With this option, all you have to do is the state and ZIP code your business is located, and our integration with TaxJar handles the rest. It will calculate the required sales tax based on the location of your business and the shipping address of your client. ๐Ÿคฏ

If you'd rather manually set your tax rate, that's an option as well! You can set tax rates by country and region. Learn more about setting tax rates here.

Note: CloudSpot does not remit sales tax on your behalf. You are responsible for collecting and paying all federal and state taxes on the prints/products you sell.

What payment processors are supported?

We are integrated with both Stripe and PayPal for payment processing.

Stripe is available in 46 countries and is continuing to expand their supported countries. Below is the most updated list as of 08/10/2023. For more info visit here.

๐Ÿ‡ฆ๐Ÿ‡บ Australia

๐Ÿ‡ฆ๐Ÿ‡น Austria

๐Ÿ‡ง๐Ÿ‡ช Belgium

๐Ÿ‡ง๐Ÿ‡ท Brazil

๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria

๐Ÿ‡จ๐Ÿ‡ฆ Canada

๐Ÿ‡ญ๐Ÿ‡ท Croatia

๐Ÿ‡จ๐Ÿ‡พ Cyprus

๐Ÿ‡จ๐Ÿ‡ฟ Czech Republic

๐Ÿ‡ฉ๐Ÿ‡ฐ Denmark

๐Ÿ‡ช๐Ÿ‡ช Estonia

๐Ÿ‡ซ๐Ÿ‡ฎ Finland

๐Ÿ‡ซ๐Ÿ‡ท France

๐Ÿ‡ฉ๐Ÿ‡ช Germany

๐Ÿ‡ฌ๐Ÿ‡ฎ Gibraltar

๐Ÿ‡ฌ๐Ÿ‡ท Greece

๐Ÿ‡ญ๐Ÿ‡ฐ Hong Kong

๐Ÿ‡ญ๐Ÿ‡บ Hungary

๐Ÿ‡ฎ๐Ÿ‡ณ India

๐Ÿ‡ฎ๐Ÿ‡ฉ Indonesia*

๐Ÿ‡ฎ๐Ÿ‡ช Ireland

๐Ÿ‡ฎ๐Ÿ‡น Italy

๐Ÿ‡ฏ๐Ÿ‡ต Japan

๐Ÿ‡ฑ๐Ÿ‡ป Latvia

๐Ÿ‡ฑ๐Ÿ‡ฎ Liechtenstein

๐Ÿ‡ฑ๐Ÿ‡น Lithuania

๐Ÿ‡ฑ๐Ÿ‡บ Luxembourg

๐Ÿ‡ฒ๐Ÿ‡พ Malaysia

๐Ÿ‡ฒ๐Ÿ‡น Malta

๐Ÿ‡ฒ๐Ÿ‡ฝ Mexico

๐Ÿ‡ณ๐Ÿ‡ฑ Netherlands

๐Ÿ‡ณ๐Ÿ‡ฟ New Zealand

๐Ÿ‡ณ๐Ÿ‡ด Norway

๐Ÿ‡ต๐Ÿ‡ฑ Poland

๐Ÿ‡ต๐Ÿ‡น Portugal

๐Ÿ‡ท๐Ÿ‡ด Romania

๐Ÿ‡ธ๐Ÿ‡ฌ Singapore

๐Ÿ‡ธ๐Ÿ‡ฐ Slovakia

๐Ÿ‡ธ๐Ÿ‡ฎ Slovenia

๐Ÿ‡ช๐Ÿ‡ธ Spain

๐Ÿ‡ธ๐Ÿ‡ช Sweden

๐Ÿ‡จ๐Ÿ‡ญ Switzerland

๐Ÿ‡น๐Ÿ‡ญ Thailand

๐Ÿ‡ฆ๐Ÿ‡ช United Arab Emirates

๐Ÿ‡ฌ๐Ÿ‡ง United Kingdom

๐Ÿ‡บ๐Ÿ‡ฒ United States

*Invite only

If Stripe is not supported in your country, you can also connect via PayPal.

Does CloudSpot take a percentage of my print sales?

We take exactly 0% of all of your profits for Auto-Fulfilled lab orders on all paid plans!

Like most credit card processors, Stripe has a fee of 2.9% + .30 per transaction, so you will see that deducted from payouts on any sales you make through a client Gallery.

A 15% commission will apply to any orders placed when your account is on a Free plan. To take advantage of commission-free sales, upgrade to one of our paid plans!

Can I self-fulfill print orders?

Yes, you can set up a Custom Fulfillment Catalog or add Custom Products to an Auto Fulfillment Catalog if there are products you wish to self-fulfill.

With Custom Fulfillment, you'll still receive a notification when your client places an order and it will be recorded in the Orders section of your Store. From there, you can review the products your client selected and then fulfill the order with your preferred print lab or vendor. To learn more about Custom Fulfillment, click here!

Can I create multiple Catalogs?

Definitely! You can create as many Catalogs as youโ€™d like. This Is a great way to curate products and pricing based on the type of sessions you're offering.

How will I know when my orders have shipped?

The status of your Auto Fulfillment orders can be seen in the Orders section of your Store. Once submitted to the lab, you'll see the status change from Received, Processing, and finally Shipped! A tracking number will then populate.

Clients can also track their orders using the Order Status page from their order confirmation email.

If you have any questions or need additional help, feel free to contact us in the chat bubble in the lower right-hand corner of your dashboard. We're always happy to help!

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