Which print lab is used to fulfill my CloudSpot print orders?

We have partnered with White House Custom Color to be our first supported lab. Their reputation, turn around time, and quality are amazing! Feel free to read more about them here.

Who do I contact if I have a question about a print order?

After a print order has been placed, any questions should be directed to CloudSpot's customer service team. ([email protected])

How do I get paid by CloudSpot for all of my sales?

When you connect Stripe in the Payment Options section in your CloudSpot Store, any sales will immediately be sent to your Stripe account!ย 

With the exception of your first order processed by Stripe, which takes 7 business days, all subsequent Stripe payouts to your bank account occur on a 2 day rolling basis. (**CloudSpot does not store any of your personal banking information**)

Do my clients see my invoice in their package when their prints/products arrive?

No, your clients will not see your invoice for what the lab charges you for prints or products.

How do taxes work with print sales?

In your Store you will set your applicable country and regional tax rates. You are responsible for collecting and paying all federal and state taxes on the prints/products you sell.

I donโ€™t live in the US, can I still sell prints/products with CloudSpot?

Yes! When you connect your Stripe account you will be able to process gallery sales if you operate your business out of any countries listed below (they are constantly adding more, too!).

๐Ÿ‡ฆ๐Ÿ‡บ Australia ย  ย ๐Ÿ‡บ๐Ÿ‡ธ United States ย ๐Ÿ‡จ๐Ÿ‡ฆ Canada ๐Ÿ‡ฆ๐Ÿ‡น Austria ย ๐Ÿ‡ฉ๐Ÿ‡ฐ Denmark ๐Ÿ‡ง๐Ÿ‡ช Belgium
๐Ÿ‡ซ๐Ÿ‡ฎ Finland ย ๐Ÿ‡ฉ๐Ÿ‡ช Germany ย ๐Ÿ‡ซ๐Ÿ‡ท France ย  ๐Ÿ‡ญ๐Ÿ‡ฐ Hong Kong ๐Ÿ‡ฎ๐Ÿ‡ช Ireland ย ๐Ÿ‡ฎ๐Ÿ‡น Italy ย ๐Ÿ‡ฏ๐Ÿ‡ต Japan ๐Ÿ‡ฑ๐Ÿ‡บ Luxembourg ย  ๐Ÿ‡ณ๐Ÿ‡ด Norway ๐Ÿ‡ณ๐Ÿ‡ฑ Netherlands ย  ๐Ÿ‡ธ๐Ÿ‡ฌ Singapore ๐Ÿ‡ณ๐Ÿ‡ฟ New Zealand
๐Ÿ‡ช๐Ÿ‡ธ Spain ๐Ÿ‡ต๐Ÿ‡น Portugal ย  ๐Ÿ‡ธ๐Ÿ‡ช Sweden ๐Ÿ‡จ๐Ÿ‡ญ Switzerland ย ๐Ÿ‡ฌ๐Ÿ‡ง United Kingdom ย  ๐Ÿ‡ง๐Ÿ‡ท Brazil ย ๐Ÿ‡ฒ๐Ÿ‡ฝ Mexico ๐Ÿ‡ฎ๐Ÿ‡ณIndia

Visit here for info about creating an account with Stripe

Does CloudSpot take a % of all my print sales?

We take exactly 0% of all of your profits for auto-fulfilled lab orders on all paid plans!

Like most credit card processors, Stripe has a fee of 2.9% + .30 per transaction, so you will see that deducted from your payouts for any sales you make through a client gallery.

15% CloudSpot commissions apply to any Custom Fulfillment and/or Digital product orders for photographers on the Free Plan. Upgrade to a paid plan to take advantage of 0% commission! Visit our pricing page to learn more

Can I fulfill and ship print orders myself?

Yes! You can create a Custom Fulfillment Catalog to see anything you'd like. (learn more here)

Do I have the ability to create different price sheets for different clients?

Definitely! You can create as many pricing Catalogs as youโ€™d like and control which prints and products are available to your clients.

Will I know when my orders have shipped?

Yes! You can track the status of any order within your CloudSpot Store! Learn more about tracking orders.

Other Help Center Articles:

Connecting Stripe to Accept Payments

What is Custom Fulfillment?

If I enable watermarking in a gallery, will prints ordered from that gallery be watermarked as well?

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