Frequently Asked Questions
Q: My iCloud Calendar isn't connecting, what do I do?
A: Apple requires that you create an app-specific password in order to link your calendar securely.
Follow the steps in this Apple guide to create one before continuing.
You’ll enter this password in the App-specific password field when prompted.
Q: Can non-US photographers use Scheduling?
A: Absolutely! The only caveat to this is that folks outside of the US can not use payments at this time within Studio.
Q: Where do I go to see my payment details from bookings within Scheduling?
A: You can view payments made inside Scheduling by clicking on the 3 dots beside the Booking and clicking the arrow next to the Payment Made at Booking.
Q: How do I know when I'll get deposits from my bookings?
A: Payouts for bookings follow CloudSpot Studio’s Stripe-based payment process. Your first payout will take up to 7 business days to be deposited into your bank account, as Stripe needs this time to establish a secure connection with your bank account for future transactions. After the successful completion of this initial payout, all subsequent payouts will be deposited within the faster 2-business-day timeline. If multiple payments are received before the first payout is completed, each will still follow the 7-business-day timeline. Payments processed after your first payout will adhere to the expedited schedule. For a detailed view of payments and expected payouts, you can Export your Studio Payment History.
Q: Why does my second payment still take 7 days? A: Payments received before your first payout is completed will also follow the 7-business-day timeline. The accelerated 2-business-day schedule applies only to payments received after the completion of your first payout. Q: What happens to multiple payments received during the first payout window? A: If multiple payments are processed before your initial payout, each will individually follow the 7-business-day timeline. Once your first payout is complete, payments from then onward will adhere to the 2-business-day schedule.
Q: Can you duplicate a Service?
A: At this time all our services have very specific links and it isn't possible to duplicate a service!
Q: Is there a way to change the order of services as they appear on the scheduling site?
A: The order of services will appear as you created them.
Q: I have an Event scheduled in my connected Google calendar, but my Scheduling Site still shows me as available at that time. Why?
A: Check the event details in your Google Calendar by clicking Edit Event. You need to make sure the event is set to Busy, rather than Available.
Q: Can I add my Availability manually without connecting a Calendar?
A: No, our scheduling system is designed to operate using a connected calendar.